WHY YOU SHOULD HIRE FOR COMPASSION AND NOT COMPETENCE
Every business hires competent employees. They focus on skills, and then train employees for the mission. That is just the problem. Compassionate employees are willing to serve the mission and learn the skill. Of course it would be ideal to hire the both the skill and the will. However, we often place much emphasis on the skill rather than the will. Skill is about the hands and head. The will is a matter of the heart
Employing for competence is no guarantee that the employee will love the job, the customers or the organization. On the other hand, compassion is about love for what you do, the customer and the organization. Competence focuses on performance. Compassion focuses on service. Hiring for compassion is no guarantee that a good job will be done. But it does guarantee that the job will do a lot of good. Competence is about me. Compassion is about others. One is about self the other is about service.